About Us

Excellence is Applied Passion.

Global Business Development, Customer Satisfaction and Customer Retention Systems

Global business development success bridges cultural nuances in expectations and execution.

 

 

James Mirasol has spent the last 10 years specializing in North America and Global Business Development in over 40 countries, focusing on new business development, technical solutions development, business analytics tools development, revenue generation, customer satisfaction and key customer retention with a great track record of success.

 

Lead from the Front

For nearly 20 years, James Mirasol has accumulated front-line and executive management experience in built environment design and construction for architecture and telecommunications civil works, customer contact center, call centers and business process outsourcing including offshore computer-aided design CAD outsourcing and medical transcription as well as online hotel marketing and hotel revenue management consulting.

 

Executive Management Focus

Starting from rank and file positions and rising to executive management particularly in customer support execution and excellence, revenue generation and key customer relations and support, we have a number of proven tools and systems that can work for your operation. 

 

James Mirasol has served key positions in business process outsourcing (BPO) organizations serving North America and Global operations in over 41 countries in industries ranging from US Fortune 500 Insurance & Finance, Healthcare and Hospitality.

 

James Mirasol has also directly implemented a number of Organizational Development and Change Management programs organizations ranging from 30-year veterans to startups from concept to profitability.

 

Cultural Advantage

Raised in both Asian and North American cultures, leveraging convergence and bridging divergence, both obvious and subtle, translates into a distinct lifetime working advantage that has been deliberately nourished through direct hands-on as well as vicarious experience from recognized leadership development authorities.

 

Let us know how we can help you get direct answers to:

1. Migrating an operation to the Philippines
2. Setting up a Philippines office
3. Advantages of the Filipino worker
4. Filipino work ethic and culture
5. Filipino work personalities. 
   
   

   Available for consultation.
   james@jamesmirasol.com